We have Jira ServiceDesk instance in the cloud at Atlassian.

• Creation of reports and dashboards with required key figures.
• Administration of the system (configuration, monitoring).
• Creation of masks for ticket entry for various departments with mandatory fields and workflows. (Portal web interface configuration).
• Jira Workflow knowledge.
• Jira Change Management knowledge.
• Basis knowledge in Confluence administration. (We also have Atlassian Confluence as a on Premise installation)

We are focussed on Jira ServiceDesk

• Basis knowledge in Jira Software administration.

General

• Very good English skills are essential for effective communication with colleagues, clients and stakeholders.
• Willingness to take responsibility and process-oriented thinking.